Design a case lifecycle, stages, case statuses
Add a service level: urgency, goals, deadlines, passed deadlines
Approval processes, cascading approvals, authority matrix
Identify duplicate cases
Identify and add optional actions
Skip a stage or process
Wait steps
Automate decisions, decision tables, decision trees
Describe a data object
Configure data types, create data objects
Make data available to an application; add data records to a data type
Describe relationships between data types, cases, and systems of record
Configure data validation rules by using business logic
Create field groups, field group lists
Access data stored in a case
Save data to a system of record
Manage user and role assignments
Manage application access
Identify and configure fields and views
Customize portal content, dashboards
Customize form appearance, visibility settings, controls
Manage application development; user stories, feedback, bugs
Create and maintain rules, rulesets, classes, inheritance
Debug application errors; Tracer
Create business reports
Organize report results, use of columns and filter