ServiceNow Training
ServiceNow Course:
ServiceNow is a software platform for IT Service Management (ITSM). It helps automate IT Business Management (ITBM) using SAAS model. This cloud-based SAAS platform is designed based on ITIL guidelines. ServiceNow focuses on service-orientation toward the tasks, activities, and processes. It also uses machine learning to leverage data and workflows to help modern enterprise becomes faster and more scalable. This ServiceNow training not only helps you get started if you are a beginner, but also takes a deep dive in the platform . This ServiceNow course takes a completely hands-on approach. Corporate training in ServiceNow is customized based on the requirement of the clients. Our Subject matter experts keep on updating the course content of ServiceNow based on the latest version and features. This ServiceNow training is delivered by our experts at Bangalore as well at client locations across India and South-East Asia in cities such as Bangalore, Chennai, Hyderabad, Pune, Mumbai, Delhi, Noida, Gurgaon, Singapore, Hong Kong and many more.
ServiceNow Course Curriculum
What is Service Now
Concept of cloud computing in Service Now
Helpful portals, releases
ITIL overview on servicenow
Users
Groups
Personalizing Forms
Introduction to Fields
How to clear the ServiceNow database cache
Modifying Menu Categories
Creating Modules
Update Set
Select an Update Set
Merging Update Sets
SLA Components
Difference between SLA, OLA and Underpinning contracts
SLA Workflow
Introduction to SLA and default SLA workflows
Use Retro-Restart option
Introduction to Items and Categories
Introduction to Variables and Variable Sets.
Associating workflows to Items
How to use workflow effectively in Service catalog and SLA
Creating and defining transform maps
Overview
Defining Client Scripts
View-Specific UI Policy
Service Catalog UI Policy
Branding you instance
Groups and Roles
User preferences
Create a knowledge article
One to one relationship in servicenow
Many to many relationship in servicenow
Database table inheritance
Introduction
CI-CI relationships
Key CMDB Tables
CMDB Schema
Understanding Service Portal
Service Portal components
To script, or not to script ?
Where scripting is supported
OnLoad
OnSubmit
The structure of API Class
Glide Record
Glide Date and Time
Glide System
GlideAjax
Dot-walking
Business Rules
Client Scripts
Compatibility
UI scripts
Logging
server side debugging
Debugging ACL
Create an integration
Integration troubleshooting
Configure an IP address range for the MID Server
Select the default MID Server for Orchestration
LDAP integration
LDAP listener
Importing Users from LDAP Server
Defining a Domain
Creating more Domain Relationship
Data collected by Discovery
Create a Discovery process classification
Frequently Asked Questions
We provide classroom-based as well as online training. Since this is a hand-on training so batches generally does not contain more than 4 people.
We will provide web services specific study material as the course progresses. You will have lifetime access to all the code and basic settings needed for these ServiceNow training through our github account and the study material that we share with you. You can use that for quick reference.
Feel free to drop a mail to us at [email protected] and we will get back to you at the earliest for your queries on ServiceNow course
We have tie ups with various companies and placement organizations to whom we connect our learners. Each ServiceNow training ends with career consulting
Minimum 2-3 projects of industry standards on ServiceNow will be provided
Yes, we provide our own course completion certificate to all students. Each ServiceNow training in bangalore ends with training and project completion certificate
You can pay by card (debit/credit), cash, cheque and net-banking. You can pay in two installments
We take immense pride to provide post training career consulting for ServiceNow training
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